| | 1 | = Placeholder: Document management system |
| | 2 | |
| | 3 | Trac is perfect as document management system that concentrates on tasks. It is perfect for high volume fax incoming and processing. 661,124 documents/tickets have been processed. The key features that we needed: |
| | 4 | |
| | 5 | * Being able to assign tickets and transfer them between people |
| | 6 | * Being able to view attachments easily, write comments, and index. |
| | 7 | * Being able to create your own "type" aka "milestone : incoming, other, changes, cancellations, renewals |
| | 8 | * Being able to load and create tickets automatically via xml-rpc. |
| | 9 | * Being able to add your own custom fields "tracking number" |
| | 10 | * Being able to set up a search on main page by using the query to build multiple links tracking #, "my tickets", "incoming tickets", new, not assigned change tickets. |
| | 11 | * Begin able to batch assign tickets to an individual. BatchModify? 0.4.0 |
| | 12 | * Being able to move tickets to another Trac to a different department TicketMoverPlugin? 0.1.1 |
| | 13 | |
| | 14 | We average ~600 incoming tickets a day. |
| | 15 | If you think of your problems as "tasks" then Trac is suited for use as a Document Management System. |
