Changes between Version 6 and Version 7 of 1.3/TracNotification
- Timestamp:
- Oct 15, 2019, 6:28:08 AM (5 years ago)
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1.3/TracNotification
v6 v7 3 3 [[TranslatedPages]] 4 4 5 Trac supports notification of ticket changes via email. 6 7 Email notification is useful to keep users up-to-date on tickets /issues of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. For example, this is how the [http://lists.edgewall.com/archive/trac-tickets/ Trac-tickets] mailing list is set up.8 9 Disabled by default, notification can be activated and configured in [ wiki:TracIni trac.ini].5 Trac supports notification of ticket changes via email. 6 7 Email notification is useful to keep users up-to-date on tickets of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. 8 9 Disabled by default, notification can be activated and configured in [TracIni trac.ini]. 10 10 11 11 == Receiving Notification Mails … … 17 17 === How to use your username to receive notification mails 18 18 19 To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page.19 To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in your [/prefs preferences]. 20 20 21 21 Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file, see [#ConfigurationOptions Configuration Options] below. In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation. … … 33 33 == Configuring SMTP Notification 34 34 35 '''Important:''' For TracNotification to work correctly, the `[trac] base_url` option must be set in [wiki:TracIni trac.ini].35 '''Important:''' The [[TracIni#trac-base_url-option|[trac] base_url]] option must be configured for links in the notification message to be correctly generated. 36 36 37 37 === Configuration Options … … 62 62 63 63 === Subscriber Configuration 64 The default subscriptions are configured in the `[notification-subscriber]` section in trac.ini:64 The default subscriptions are configured in the [TracIni#notification-subscriber-section "[notification-subscriber]"] section. 65 65 66 66 [[TracIni(section=notification-subscriber)]] 67 67 68 Each user can override these defaults in his''Notifications'' preferences.68 Each user can override these defaults in their ''Notifications'' preferences. 69 69 70 70 For example to unsubscribe from notifications for one's own changes and comments, the rule "Never notify: I update a ticket" should be added above other subscription rules. 71 71 72 === Customizing the e-mail subject 73 The e-mail subject can be customized with the `ticket_subject_template` option, which contains a [http://genshi.edgewall.org/wiki/Documentation/text-templates.html text template] snippet. The default value is: 72 The subscription rule name on the left side of the `=` can be anything, it has no meaning outside this configuration file. The subscriber name on the right side of the `=` must be one of the subscribers listed in the above table. 73 74 The following attributes of default subscriptions can be configured: 75 * `.distributor` (Default: `email`) 76 * Other values require plugins. For example `on-site` requires th:OnSiteNotificationsPlugin. 77 * `.priority` (Default: `100`) 78 * Smaller values override larger values. 79 * If you use `0`, then users will not be able to override this rule. 80 * `.adverb` (Default: `always`) 81 * `never` can be used to silence other subscription rules with higher values. 82 * `.format` (Default: `text/plain`) 83 * Other values require plugins. For example `text/html` requires th:TracHtmlNotificationPlugin. 84 85 === Example Configuration (default subscriptions) 86 {{{#!ini 87 [notification-subscriber] 88 always_notify_owner = TicketOwnerSubscriber 89 always_notify_owner.distributor = email 90 always_notify_owner.priority = 100 91 always_notify_owner.adverb = always 92 always_notify_owner.format = text/plain 93 94 always_notify_previous_updater = TicketPreviousUpdatersSubscriber 95 96 never_notify_updater = TicketUpdaterSubscriber 97 never_notify_updater.adverb = never 98 never_notify_updater.priority = 0 99 100 notify_cc_html = CarbonCopySubscriber 101 notify_cc_html.format = text/html 102 }}} 103 104 === Customizing the email subject 105 The email subject can be customized with the `ticket_subject_template` option, which contains a [https://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is: 74 106 {{{#!genshi 75 107 ${prefix} #${ticket.id}: ${summary} … … 77 109 The following variables are available in the template: 78 110 79 * `changes`: The ticket changes (prepared by [trac:source:/branches/1.4-stable/trac/ticket/model.py Ticket.get_change]). 111 * `changes`: The ticket changes (prepared by [trac:source:/branches/1.4-stable/trac/ticket/model.py Ticket.get_change]). 80 112 * `env`: The project environment (see [trac:source:/branches/1.4-stable/trac/env.py env.py]). 81 113 * `prefix`: The prefix defined in `smtp_subject_prefix`. … … 83 115 * `ticket`: The ticket model object (see [trac:source:/branches/1.4-stable/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, eg `$ticket.milestone`. 84 116 85 === Customizing the e -mail content86 87 The notification e -mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this:117 === Customizing the email content 118 119 The notification email content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default is: 88 120 89 121 {{{#!genshi … … 109 141 {% if change.comment %}\ 110 142 111 ${ changes_body and _('Comment:') or_('Comment (by %(author)s):', author=change.author)}143 ${_('Comment:') if changes_body else _('Comment (by %(author)s):', author=change.author)} 112 144 113 145 $change.comment … … 116 148 {% end %}\ 117 149 118 -- 150 ${'-- '} 119 151 ${_('Ticket URL: <%(link)s>', link=ticket.link)} 120 152 $project.name <${project.url or abs_href()}> 121 153 $project.descr 122 154 }}} 155 156 See the [trac:CookBook/Notification/Templates cookbook] for additional template customization recipes. 123 157 124 158 == Sample Email … … 126 160 #42: testing 127 161 ---------------------------+------------------------------------------------ 128 Id: 42 | Status: assigned 162 Id: 42 | Status: assigned 129 163 Component: report system | Modified: Fri Apr 9 00:04:31 2004 130 Severity: major | Milestone: 0.9 131 Priority: lowest | Version: 0.6 132 Owner: anonymous | Reporter: jonas@example.com 164 Severity: major | Milestone: 0.9 165 Priority: lowest | Version: 0.6 166 Owner: anonymous | Reporter: jonas@example.com 133 167 ---------------------------+------------------------------------------------ 134 168 Changes: … … 148 182 }}} 149 183 150 == Customizing e-mail content for MS Outlook151 152 MS Outlook normally presents plain text e-mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].153 154 Replace the following second row in the template:155 {{{156 $ticket_props157 }}}158 159 with this (requires Python 2.6 or later):160 {{{161 --------------------------------------------------------------------------162 {% with163 pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in164 [c.strip() for c in165 ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];166 sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone',167 'Component', 'Severity', 'Resolution', 'Keywords'] %}\168 ${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}169 {% end %}\170 --------------------------------------------------------------------------171 }}}172 173 The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook.174 {{{#!div style="margin: 1em 1.75em; border:1px dotted"175 {{{#!html176 #42: testing<br />177 --------------------------------------------------------------------------<br />178 <table cellpadding=0>179 <tr><td>Reporter:</td><td>jonas@example.com</td></tr>180 <tr><td>Owner:</td><td>anonymous</td></tr>181 <tr><td>Type:</td><td>defect</td></tr>182 <tr><td>Status:</td><td>assigned</td></tr>183 <tr><td>Priority:</td><td>lowest</td></tr>184 <tr><td>Milestone:</td><td>0.9</td></tr>185 <tr><td>Component:</td><td>report system</td></tr>186 <tr><td>Severity:</td><td>major</td></tr>187 <tr><td>Resolution:</td><td> </td></tr>188 <tr><td>Keywords:</td><td> </td></tr>189 </table>190 --------------------------------------------------------------------------<br />191 Changes:<br />192 <br />193 * component: changeset view => search system<br />194 * priority: low => highest<br />195 * owner: jonas => anonymous<br />196 * cc: daniel@example.com =><br />197 daniel@example.com, jonas@example.com<br />198 * status: new => assigned<br />199 <br />200 Comment:<br />201 I'm interested too!<br />202 <br />203 --<br />204 Ticket URL: <http://example.com/trac/ticket/42><br />205 My Project <http://myproj.example.com/><br />206 }}}207 }}}208 209 **Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which are to be part of the mail, then they have to be added to `sel`. Example:210 {{{211 sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']212 }}}213 214 However, the solution is still a workaround to an automatically HTML-formatted e-mail.215 216 184 == Using GMail as the SMTP relay host 217 185 … … 228 196 }}} 229 197 230 where ''user'' and ''password'' match an existing GMail account, ie the ones you use to log in on [http ://gmail.com].198 where ''user'' and ''password'' match an existing GMail account, ie the ones you use to log in on [https://gmail.com]. 231 199 232 200 Alternatively, you can use `smtp_port = 25`.[[br]] … … 235 203 == Troubleshooting 236 204 237 If you cannot get the notification working, first make sure the log is activated and have a look at the log to find if an error message has been logged. See TracLogging for help about the log feature.238 239 Notification errors are not reported through the web interface, so the user who submits a change or a new ticket never gets notified about a notification failure. The Trac administrator needs to look at the log to find the error trace.205 If notifications are not working, inspect the [TracLogging log] for error messages. 206 207 Notification errors are not always reported through the web interface, so the user who submits a change or creates a ticket may not get notified about a notification failure. The Trac administrator needs to look at the log to find the error message and traceback. 240 208 241 209 === ''Permission denied'' error