people often create user tickets and file them to trac of the trac project itself
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You often close user tickets with "Wrong trac".
I think the reason is that a lazy user just clicks on the trac (paw) icon of the user trac project, and after that just on menu item "New ticket", and then sees loads of text he doesn't want to read, and last but not least clicks on the creation link. The whole time such lazy user has the opinion it is his user trac project because:
- the web site style of your trac project is the same as the trac default style most people likely use
- the advise "You are about to file a ticket against Trac" is
- too small
- not fat enough
- and not enough explanation enough. People think of their own local trac project when they read "…against Trac…", at least here.
- the paw icon of the Trac development project itself should be different from the user default trac icon. This would be a first barrier for distinguishing.
- Your barrier warning about "this is the real trac" should be shorter because too much text let the user tend to give up reading before they understand what the problem is.