Edgewall Software

Opened 15 years ago

Closed 15 years ago

Last modified 23 months ago

#6519 closed enhancement (worksforme)

Show comments in timeline

Reported by: arthur.lutz@… Owned by: Christian Boos
Priority: normal Milestone:
Component: timeline Version:
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:


It would be really cool to be able to see new comments in the timeline (or at least be able to configure it).

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Change History (6)

comment:1 by sid, 15 years ago

Resolution: worksforme
Status: newclosed

You already can do this. ticket_show_details = true allows comments to show up in the timeline, and abbreviated_messages = true toggles whether the comment is completely shown, or only partially shown.

ticket_show_details = true
abbreviated_messages = true

comment:2 by anonymous, 15 years ago

Resolution: worksforme
Status: closedreopened

this doesn't work for me (11.1) new comments don't show in timeline unless they close a ticket confirm?

comment:3 by anonymous, 15 years ago

tested changing properties, since maybe that was the desired behavior for ticket_show_details, but nothing in timeline

comment:4 by Noah Kantrowitz, 15 years ago

Resolution: worksforme
Status: reopenedclosed

Feature works fine. If there is a problem it is something on your end. Make sure you have the "Ticket Details" source checked on the timeline page.

comment:5 by ericdrex, 15 years ago

this source isn't visible

comment:6 by anonymous, 15 years ago

ah, for some reason the timeline setting wasn't getting inherited from the base config properly, works

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