Edgewall Software
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Opened 17 years ago

Closed 16 years ago

#6059 closed task (fixed)

Add stricter user guidelines for creating new tickets on t.e.o

Reported by: anonymous Owned by: Jonas Borgström
Priority: normal Milestone: not applicable
Component: project Version:
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description (last modified by Christian Boos)

Developers aren't happy with the user testing and the whatnot

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Change History (10)

comment:1 by Christian Boos, 17 years ago

Keywords: tobedeleted added
Resolution: invalid
Status: newclosed

Looks like we have a record number of test tickets today…

Argh…

THIS IS NOT A TEST SYSTEM

in reply to:  1 comment:2 by Emmanuel Blot, 17 years ago

Replying to cboos:

Looks like we have a record number of test tickets today…

Argh…

THIS IS NOT A TEST SYSTEM

Maybe t.e.o. needs a special Trac plugin that pops up a confirmation request when the description is less than 2 line long (typical length for 'test' tickets), as it appears that people don't read the static red box…

comment:3 by Christian Boos, 17 years ago

Component: generalproject
Description: modified (diff)
Keywords: tobedeleted removed
Milestone: 0.11
Resolution: invalid
Status: closedreopened
Summary: I want to report somethingAdd stricter user guidelines for creating new tickets on t.e.o
Type: defecttask

Well, as soon as we have 0.11 here, we could make the New Ticket link point to NewTicketGuidelines (or a more lightweight version of it), using a TracNavigation redirection. We could then add a few predefined /newticket links there, like:

comment:4 by r.blum@…, 17 years ago

So why is this a pending bug for 0.11 - shouldn't this be post 0.11?

comment:5 by Christian Boos, 17 years ago

It's a task for the project. We usually run a pre-version of a release before actually making the release (#4315) and once this will be the case for 0.11, it should be possible to complete this task.

comment:6 by anonymous, 17 years ago

What does t.e.o. mean?

comment:7 by philbar, 17 years ago

I second the idea about the conformation screen.

There seems to be too many valuable resources devoted to fixing this problem. Someone should make a simple plugin that asks for a conformation, with a disclaimer, prior to submitting a ticket for any thing and anyone that hasn't logged into the site.

in reply to:  6 comment:8 by Emmanuel Blot, 17 years ago

Replying to anonymous:

What does t.e.o. mean?

trac.edgewall.org

comment:9 by Christian Boos, 17 years ago

Milestone: 0.11not applicable

Well, maybe one day. Apparently neither cmlenz nor jonas are interested in doing this :-(

comment:10 by Christian Boos, 16 years ago

Resolution: fixed
Status: reopenedclosed

That actually happened a few months ago, the "New Ticket" navigation button now leads to the NewTicket page and the number of dumb test tickets dropped a lot :-)

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