Edgewall Software

Opened 17 years ago

Last modified 3 months ago

#2259 closed defect

No notification email when adding an attachment to a ticket — at Version 54

Reported by: webkontakt@… Owned by: Ryan J Ollos
Priority: high Milestone: 1.0.3
Component: attachment Version: devel
Severity: major Keywords: notification
Cc: webkontakt@…, kazarmy@…, trac@…, mjlucas@…, stepan@…, tracedgewall@…, fredck@…, shepting@…, itamarost@…, felix.schwarz@…, greg@…, haggai.eran@…, Thijs Triemstra, ezyang@…, Steffen Hoffmann, keshav.kini@…, gasolwu@…, leho@… Branch:
Release Notes:

Notification email is sent when an attachment is added to a ticket and [notification] ticket_notify_attachment = True, which is the default value of the option.

API Changes:
Internal Changes:


If you just add an attachment to a ticket and change nothing else, no notification emails are sent, even if the CC-Field is filled.

Btw., it's very hard to change anything else (e.g. adding a comment) when adding an attachment, so noone does. Therefore notification is necessary there.

Change History (62)

comment:1 by anonymous, 17 years ago

Cc: webkontakt@… added

comment:2 by Markus Tacker <m@…>, 17 years ago

It should also appear on the timeline.

comment:3 by anonymous, 17 years ago

Cc: webkontakt@… added; webkontakt@… removed

comment:4 by Christian Boos, 17 years ago

Related to #1498.

comment:5 by anonymous, 17 years ago

Version: 0.9b20.9

by trac@…, 17 years ago

Attachment: trac_ticket_r2659.patch added

patch for notification only. against r2659

comment:6 by trac@…, 17 years ago

Cc: webkontakt@… kazarmy@… trac@… added; webkontakt@… removed
Version: 0.9devel

Added attachment for a patch against r2659 that takes care of only the email notification portion of this ticket. Currently does nothing for adding the attachment detail to the timeline.

by trac@…, 17 years ago

Attachment: trac_ticket_r2659.2.patch added

This patch actually has contents in the email. Sorry about that…

by trac@…, 17 years ago

Attachment: trac_ticket_r2659.3.patch added

full functionality requested. adds remark on timeline

comment:7 by trac@…, 17 years ago

Resolution: fixed
Status: newclosed

The new patch contains both the email notification for attachments and will add the line "attachment changed" to the timeline when the ticket_show_details configuration option is set (see TracIni).

comment:8 by Matthew Good, 17 years ago

Resolution: fixed
Status: closedreopened

Please don't mark a ticket as fixed unless the patch has been committed.

comment:9 by Christian Boos, 17 years ago

Milestone: 1.0
Owner: changed from Jonas Borgström to Christian Boos
Status: reopenednew

I have now a few days off the net and, among other things, I'll test the patch (the timeline part, Emmanuel, can you take care of the evaluating the notification part?)

comment:10 by Emmanuel Blot, 17 years ago

Sure, I'll do that by the end of this week

comment:11 by Emmanuel Blot, 17 years ago

Keywords: notification email added

comment:12 by Emmanuel Blot, 16 years ago

#2897 has been marked as a (partial) duplicate of this ticket.

comment:13 by anonymous, 16 years ago

Cc: mjlucas@… added

comment:14 by mjlucas@…, 16 years ago

What is the status of the defect? I have applied the patch.3 to my version of 0.9.3 for testing. The notification section (attachment.py) works as specified and seems to send the correct information to the user (Will be doing testing over the next few days)

However the modifications to web_ui.py seem to cause all sorts of problems. I don't know if it is because of changes landed after this patch was written or what but the timeline gets screwed up with tickets appearing as done on 1/1/1970 (ie. no timestamp) and the firelds appear to be out of place. I haven't looked at what exactly is returned by the SQL statement however if there is a newer patch could someone please post it online.

comment:15 by Christian Boos, 16 years ago

Milestone: 1.00.11

This ticket will require some general changes on the way the attachment changes interfere with the main resource changes.

See also #1278, which is about a related issue, but for wiki pages.

comment:16 by Alec Thomas, 16 years ago

r3400 adds attachment timeline events for Wiki pages and tickets.

comment:17 by sid, 16 years ago

#2725 is similar (Ticket changetime is not updated with an attachment) and has a patch.

comment:18 by Stefan Reinauer <stepan@…>, 16 years ago

Cc: stepan@… added
Keywords: attachment added
Severity: minorblocker

Hm, bug juggling. I came from #4075 because trac is not attaching ticket attachments to email notifications. This is a critical issue and people are urging me to drop trac for LinuxBIOS again (www.linuxbios.org) because of this.

Unfortunately above patches are a year old and don't apply to our version of trac (0.10) nor do they work if applied manually (server error).

This bug has been there since 0.8.4. Will it ever be fixed?

comment:19 by Emmanuel Blot, 16 years ago

Severity: blockermajor

Come on, be serious, this bug does not prevent from using Trac.

If you want it to be fixed quicker, patches are welcome. As you can see, it is scheduled for 0.11.

comment:20 by stepan@…, 16 years ago

I am pretty serious about this one. The common sense seems to be "we dont use browsers because email clients are more concise". While shaking your head might be an appropriate reaction, I still want to keep using trac for this project.

If I manage to come up with a viable solution, I will of course drop a patch to this ticket.

Anyways, thanks for the quick life sign ;-)

comment:21 by Emmanuel Blot, 16 years ago

Keywords: email removed

See also #4281.

comment:22 by Christian Boos, 15 years ago

Milestone: 0.110.12

comment:23 by anonymous, 15 years ago

Is the internal structure of Trac so inflexible that this can not be implemented easily? Someone complained in 0.10 and got put off until 0.11. Now it's 0.12. Why not set it to 2.0 now.

comment:24 by Christian Boos, 15 years ago

Ever wondered how Trac manages to go forward? Look at the timeline.

If it's 0.12, it's for a good reason, or rather 3:

  • nobody provided a patch that could accelerate the process to get this feature in
  • there is a bunch of other notification related changes that will hopefully happen in 0.12, so it's natural to group it there
  • there's already too many things scheduled for 0.11 and most likely 2/3 of the still opened 181 tickets (as of this writing) for 0.11 will go to 0.12, if not later.

comment:25 by Christian Boos, 15 years ago

Cc: tracedgewall@… added

#5721 was closed as duplicate. I've added its reporter to the CC: list.

by sid, 15 years ago

Attachment: trac_ticket_r6106.patch added

Update previous submissions to be in line with changes in trunk

comment:26 by sid, 15 years ago

I attached an untested patch that does the same thing as the previous patch (minus the timeline work). It should conform to the changes that have happened in trunk since. Any feedback from people willing to test this would be appreciated (and greatly help its chances of getting merged to trunk sooner).

comment:27 by anton, 15 years ago

It would be nice if this would work in the 0.11 version.

I set up a trac to communicate with some developers of another company for a project.

I set up mail notification too.

Actually this issue is a problem, because this trac is only for one project between our companies.

Since in both companies the peoples are working on more than one project, its better to be notified by mail than to log in every day (perhaps in other issue / bug systems for different projects) to look in the timeline what did change (even if nothing changed).

comment:28 by Christian Boos, 15 years ago

Milestone: 0.120.11

sid, thanks for the patch, I did notice it but apparently forgot to test it.

I'll take care of adding that in time for 0.11, after the context-refact merge.

comment:29 by Christian Boos, 15 years ago

Component: ticket systemattachment
Keywords: attachment removed
Milestone: 0.110.12
Priority: normalhigh

Sorry, changed my mind. This has to be redone in a more generic way in 0.12, as it's somewhat a bit unclean to hard-code ticket notifications that way, now that the attachment module is really fully generic.

For those desperately in the need for the feature in the meantime, there's the patch…

comment:30 by niels.reedijk@…, 14 years ago

Is this supposed to work? The patch does not apply cleanly to the current trunk, and if I manually merge it, all modules importing Attachment fail. Could I be doing something wrong, or is it the patch?

comment:31 by fredck@…, 14 years ago

Cc: fredck@… added

comment:32 by anonymous, 14 years ago

Milestone: 0.130.12

comment:33 by shepting@…, 14 years ago

Cc: shepting@… added

Has anyone been able to provide a working patch for 0.11 yet? My company would be interested in using this in a production setting, but just as niels.reedijk noted there are unrecoverable errors when applying this patch.

comment:34 by Christian Boos, 14 years ago

There's some discussion on trac-dev about a possible re-implementation of notifications (googlegroups:trac-dev:251bb1e6129dd095). In the meantime you might try the TracHacks:AnnouncerPlugin.

OTOH, adapting the patch to work with 0.11 or trunk shouldn't be hard, I'll give it a try later today.

comment:35 by Remy Blank, 13 years ago

Milestone: 0.12next-major-0.1X

It seems that the notification revamp will not happen in 0.12.

comment:36 by peshing@…, 12 years ago


is there, a working patch for trac 0.11. I tryed to make it wotk but I cannot import the Ticket model in attachment.py and that is why the patch is not working…, but I am new to python aniway so please help

comment:37 by Itamar Ostricher, 12 years ago

Cc: itamarost@… added

comment:38 by Felix Schwarz, 12 years ago

Cc: felix.schwarz@… added

comment:39 by greg@…, 12 years ago

Cc: greg@… added

comment:40 by haggai.eran@…, 12 years ago

Cc: haggai.eran@… added

comment:41 by quintin@…, 12 years ago

How's about someone just takes one of the patches and apply it to trunk? Many people are waiting for this change to happen.

Make the timeline integration a second ticket? It's a small job to apply one of the patches to trunk. Those who know how to do it themselves do so, but many people just download and use as-is.

comment:42 by Thijs Triemstra, 12 years ago

Cc: Thijs Triemstra added

comment:43 by ezyang@…, 11 years ago

Cc: ezyang@… added

by Emmanuel Blot, 11 years ago

Attachment: attachment_0.13dev.patch added

New patch proposal for current trunk (0.13dev)

comment:44 by Steffen Hoffmann, 11 years ago

Cc: Steffen Hoffmann added

by Emmanuel Blot, 11 years ago

Attachment: attachment_0.13dev.2.patch added

Fix up some issues with the previous patch, all unit/functional tests now pass Ok.

comment:45 by Christian Boos, 11 years ago

Just tested it and it works fine.

Nit-picking, currently the comment in the mail is simply:

Add attachment "<filename>"

I'd prefer something like:

Attachment "<filename>" added.

(the attachment description)

by Christian Boos, 11 years ago

Also send attachment's description in the body of the notificatio n mail. Applies on top of attachment_0.13dev.2.patch.

comment:46 by keshav.kini@…, 10 years ago

Cc: keshav.kini@… added

comment:47 by Ryan J Ollos <ryan.j.ollos@…>, 10 years ago

Cc: ryan.j.ollos@… added

by Emmanuel Blot, 10 years ago

Attachment: attachment_1.0.1dev.patch added

New patch for latest development version (1.0.1dev), including cboos fixes.

comment:48 by Gasol Wu <gasolwu@…>, 9 years ago

Cc: gasolwu@… added

comment:49 by Gasol Wu <gasolwu@…>, 9 years ago

I have written small plugin called AttachmentNotifyPlugin, based on patches of this thread. For someone waiting for 7 years.

comment:50 by Ryan J Ollos, 8 years ago

Cc: ryan.j.ollos@… removed
Milestone: next-major-releases1.0.3
Owner: changed from Christian Boos to Ryan J Ollos
Status: newassigned

Tentatively scheduling for 1.0.3, or possibly 1.1.3.

comment:51 by lkraav <leho@…>, 8 years ago

Cc: leho@… added

comment:52 by Ryan J Ollos, 8 years ago

attachment:attachment_1.0.1dev.patch was rebased on 1.0-stable in log:rjollos.git:t2259-notification-email-when-adding-attachment-to-ticket. The attachment notification is functioning correctly in the limited amount of testing that I've done. I plan to further review the patch.

Shouldn't these class attributes be instance attributes instead?: tags/trac-1.0.1/trac/ticket/notification.py@:136-138#L132. They are modified within an instance method: tags/trac-1.0.1/trac/ticket/notification.py@:162-164#L132.

in reply to:  52 comment:53 by Ryan J Ollos, 8 years ago

Replying to rjollos:

Shouldn't these class attributes be instance attributes instead?: tags/trac-1.0.1/trac/ticket/notification.py@:136-138#L132. They are modified within an instance method: tags/trac-1.0.1/trac/ticket/notification.py@:162-164#L132.

Change committed to 1.0-stable in [13372] and merged to trunk in [13373].

comment:54 by Ryan J Ollos, 8 years ago

Release Notes: modified (diff)

Refactoring in [13374,13376], merged to trunk in [13375,13377].

Last edited 8 years ago by Ryan J Ollos (previous) (diff)
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