Modify ↓
Opened 7 years ago
Closed 7 years ago
#12842 closed enhancement (fixed)
Cloning a ticket or ticket comment should change the reporter
| Reported by: | anonymous | Owned by: | Ryan J Ollos |
|---|---|---|---|
| Priority: | normal | Milestone: | 1.3.2 |
| Component: | ticket system | Version: | |
| Severity: | normal | Keywords: | bitesized ticketclone |
| Cc: | Branch: | ||
| Release Notes: |
The authenticated user is used as the reporter when cloning a ticket. |
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| API Changes: | |||
| Internal Changes: | |||
Description
The "+ Clone" buttons ("Create a copy of this ticket" and "Create a new ticket from this comment") also copy the "reporter" field from the old ticket. This seems wrong, misleading and confusing. The reporter field for the new ticket should be the same as when creating a new ticket the normal way.
Most users have learned to ignore this field entirely. So they forget to change it back to their own name manually.
This is especially confusing when creating the new ticket from a comment. The original ticket's reporter is completely unrelated!
Attachments (0)
Change History (3)
comment:1 by , 7 years ago
| Keywords: | bitesized ticketclone added |
|---|
comment:2 by , 7 years ago
| Milestone: | → 1.3.2 |
|---|---|
| Owner: | set to |
| Status: | new → assigned |
comment:3 by , 7 years ago
| Release Notes: | modified (diff) |
|---|---|
| Resolution: | → fixed |
| Status: | assigned → closed |
Committed to trunk in r16106.
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