Edgewall Software

Opened 5 years ago

Closed 5 years ago

#12842 closed enhancement (fixed)

Cloning a ticket or ticket comment should change the reporter

Reported by: anonymous Owned by: Ryan J Ollos
Priority: normal Milestone: 1.3.2
Component: ticket system Version:
Severity: normal Keywords: bitesized ticketclone
Cc: Branch:
Release Notes:

The authenticated user is used as the reporter when cloning a ticket.

API Changes:
Internal Changes:


The "+ Clone" buttons ("Create a copy of this ticket" and "Create a new ticket from this comment") also copy the "reporter" field from the old ticket. This seems wrong, misleading and confusing. The reporter field for the new ticket should be the same as when creating a new ticket the normal way.

Most users have learned to ignore this field entirely. So they forget to change it back to their own name manually.

This is especially confusing when creating the new ticket from a comment. The original ticket's reporter is completely unrelated!

Attachments (0)

Change History (3)

comment:1 by Ryan J Ollos, 5 years ago

Keywords: bitesized ticketclone added

comment:2 by Ryan J Ollos, 5 years ago

Milestone: 1.3.2
Owner: set to Ryan J Ollos
Status: newassigned

comment:3 by Ryan J Ollos, 5 years ago

Release Notes: modified (diff)
Resolution: fixed
Status: assignedclosed

Committed to trunk in r16106.

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