Edgewall Software

Opened 7 years ago

Last modified 2 years ago

#12205 closed defect

ticket._old not available in ticket_subject_template — at Version 1

Reported by: Tim Pohlmann Owned by: Ryan J Ollos
Priority: normal Milestone: 1.3.1
Component: notification Version:
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:

Description (last modified by Ryan J Ollos)

The previous ticket values are not available in the notification system. When a ticket is created, ticket.insert is called. When a ticket is updated, ticket.save_changes is called. Both of those function reset ticket._old.

(see SO:32473999)

Change History (1)

comment:1 by Ryan J Ollos, 7 years ago

Description: modified (diff)
Keywords: ticket._old subject_template removed
Milestone: 1.2
Owner: set to Ryan J Ollos
Status: newassigned
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