Opened 9 years ago
Last modified 4 years ago
#12205 closed defect
ticket._old not available in ticket_subject_template — at Version 1
| Reported by: | Tim Pohlmann | Owned by: | Ryan J Ollos |
|---|---|---|---|
| Priority: | normal | Milestone: | 1.3.1 |
| Component: | notification | Version: | |
| Severity: | normal | Keywords: | |
| Cc: | Branch: | ||
| Release Notes: | |||
| API Changes: | |||
| Internal Changes: | |||
Description (last modified by )
The previous ticket values are not available in the notification system. When a ticket is created, ticket.insert is called. When a ticket is updated, ticket.save_changes is called. Both of those function reset ticket._old.
(see SO:32473999)
Change History (1)
comment:1 by , 9 years ago
| Description: | modified (diff) |
|---|---|
| Keywords: | ticket._old subject_template removed |
| Milestone: | → 1.2 |
| Owner: | set to |
| Status: | new → assigned |
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