Status is omitted in plain text emails

[Jared Bownds <jared.bownds@…>]

We use the following three types of status' for our tickets; Defect, Task and Enhancement. When using plaintext emails with MS outlook formatting, type=Enhancement does not show up in email notifications. Any idea why this may be happening? System details are included below.

MS Outlook Formatting - ticket_notify_email.txt

--------------------------------------------------------------------------
{% with
   pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
         [c.strip() for c in
          ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
   sel = ['Reporter', 'Owner', 'Type', 'Status', 'Department',
          'Severity', 'Resolution', 'Keywords', 'duedate'] %}\
${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
{% end %}\
--------------------------------------------------------------------------

Example Email with type = Enhancement

--------------------------------------------------------------------------
Reporter:   	reporter
Owner:      	owner
Type:       	
Status:     	accepted
Resolution: 	none
Keywords:   	none
Department: 	Informatics
--------------------------------------------------------------------------

System Information

Package	Version
Trac	1.0
Trac	1.0
Babel	0.9.5
Genshi	0.6 (without speedups)
mod_wsgi	3.2 (WSGIProcessGroup trac WSGIApplicationGroup trac.agraquest.int|)
pysqlite	2.4.1
Python	2.6.6 (r266:84292, Sep 4 2013, 07:46:00) [GCC 4.4.7 20120313 (Red Hat 4.4.7-3)]
Python	2.6.6 (r266:84292, Sep 4 2013, 07:46:00) [GCC 4.4.7 20120313 (Red Hat 4.4.7-3)]
pytz	2010h
pytz	2010h
setuptools	0.6c11
setuptools	0.6c11
SQLite	3.6.20
Subversion	1.6.15 (r1038135)
jQuery	1.7.2

[Ryan J Ollos]

The issue sounds vaguely familiar, but I can't locate any previous history of similar issues in the issue tracker or mailing list. I'm unable to reproduce, seeing:

--------------------------------------------------------------------------
Reporter:       anonymous
Owner:          somebody
Type:           defect
Status:         new
Resolution:
Keywords:
Department:     Engineering
--------------------------------------------------------------------------

What is in your [ticket-custom] section? Does the value of Type appear in the email notification if you remove your custom fields from the sel list? What if you use the unmodified snippet from TracNotification#Customizinge-mailcontentforMSOutlook?

Note that, unless you explicitly specify the lowercase form in the [ticket-custom] .label field, duedate won't appears in the emails unless you specify Duedate in the sel list.

[Jun Omae]

I guess that the issue can be reproduced if a ticket property's value has long token, even it is not type field. When the field has long token, it will wrap between the label and the value. e.g. owner and status fields in comment:4:ticket:10283.

Therefore, I think the snippet don't consider that case.

[Ryan J Ollos]

I can reproduce with Trac 1.0 with ticket type EnhancementEnhancementEnhancementEnhancement. I can't reproduce for ticket type Enhancement, but perhaps the "length limit" depends on some other parameters. I'm not viewing in MS Outlook, so maybe that is a significant factor.

[Jared Bownds <jared.bownds@…>]

Replying to rjollos:

I can reproduce with Trac 1.0 with ticket type EnhancementEnhancementEnhancementEnhancement. I can't reproduce for ticket type Enhancement, but perhaps the "length limit" depends on some other parameters. I'm not viewing in MS Outlook, so maybe that is a significant factor.

Hi there.

Are you by any chance using the customized e-mail content for MS Outlook in ticket_notify_email.txt when testing? Presently, I am still experiencing the same issue in spite of troubleshooting methods listed above.

Also, I am unable to successfully add the Cc field. I've used all available variations in the sel string, ['CC', 'cc','Cc','cC']

Your assistance is greatly appreciated. Thanks.

[Jun Omae]

Also, I am unable to successfully add the Cc field. I've used all available variations in the sel string, ['CC', 'cc','Cc','cC']

That's impossible. ticket_props variable doesn't include Cc value. See tags/trac-1.0.1/trac/ticket/notification.py@:262,275#L261​.

[Jun Omae]

Try ticket_notify_email.txt​. However, it doesn't work well if ticket property has | characters and I don't think it is intented that properties is generated from ticket_prop in the template.

IMO, I recommend to use fixed font even if Outlook.