Edgewall Software

Opened 10 years ago

Closed 5 years ago

Last modified 5 years ago

#10326 closed enhancement (wontfix)

send ticket email notification for some users on change of certain ticket fields, only

Reported by: fbrettschneider@… Owned by:
Priority: normal Milestone:
Component: notification Version:
Severity: normal Keywords:
Cc: Branch:
Release Notes:
API Changes:
Internal Changes:


A ticket is used for two different things here:

  1. topic-related discussion about certain bugs/tasks
  2. maintaining the project plan (working hours, estimated hours, etc.)

Some colleagues are partially interested in only 1. and always read those email notifications about new ticket comments, but don't want to always get spammed by notifications about plugin-generated ticket comments of 2., though other colleagues (like the project leader) always want to read them all.

I wish I could configure who gets which email notification, maybe having categories of comments could solve this.

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Change History (8)

comment:1 by fbrettschneider@…, 10 years ago

I even have the bad effect that colleagues unsubscribed from the ticket notification because of the quite high email notification traffic due (2), although it's actually important that they keep subscribed for all activities concerning to (1).

comment:2 by fbrettschneider@…, 10 years ago

This is somehow related to #10320

comment:3 by Christian Boos, 9 years ago

Milestone: undecided

All the tickets for {20} from last year have probably been seen multiple times by now, yet are still to be triaged…

comment:4 by Ryan J Ollos, 7 years ago

Component: generalnotification
Milestone: undecidedunscheduled

comment:5 by Ryan J Ollos, 7 years ago

#10574 closed as a duplicate. Related to #8607.

comment:6 by Peter Suter, 5 years ago

Milestone: unscheduled
Resolution: wontfix
Status: newclosed
Version 0, edited 5 years ago by Peter Suter (next)

comment:7 by Ryan J Ollos, 5 years ago

Works well. I've had a lot of complaints from users about too many email notifications for trivial changes when running Trac in a company, and Never Notify: Only ticket props are changed would solve it.

comment:8 by falkb, 5 years ago

cool! thanks :-)

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