Trac is a minimalistic web-based software project management and bug/issue tracking system. It provides an interface to the Git and Subversion revision control systems, an integrated wiki, flexible issue tracking and convenient report facilities.

First of all,trac is very user friendly and it is very easy to keep track of the progress and changes made to the code

The ticket system can be used for tracking bugs, tasks, issues, incidents or any other kind of ticket

Trac has an extensive plugin ecosystem which offers many optional features and integration with external tools, and keeps the core system simple and easy to use