Changes between Version 9 and Version 10 of TracDev/Proposals/NewTicketDuplicateCheck
- Timestamp:
- Apr 9, 2015, 12:13:53 PM (9 years ago)
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TracDev/Proposals/NewTicketDuplicateCheck
v9 v10 1 = Duplicated Check when filing new Tickets = 1 [[PageOutline(2-5,Contents,pullout)]] 2 2 3 A good example of checking new duplicates is [https://bugs.launchpad.net/ubuntu/+filebug Ubuntu LaunchPad]. See also the discussions: 3 = Duplicate check when filing new tickets 4 5 A '''new duplicate ticket''' is a new ticket that has been posted before. For the background into the issues surrounding new duplicate tickets, see the following discussions: 4 6 * [http://groups.google.com/group/trac-dev/browse_thread/thread/d07c7ed673eb170e NewTicket duplicates discussion] 5 7 * [http://groups.google.com/group/trac-dev/browse_thread/thread/2db506098b5b6276 ticket duplicate discussion] … … 7 9 * [http://trac-hacks.org/wiki/DuplicateTicketSearchPlugin DuplicateTicketSearchPlugin on trac-hacks] 8 10 9 Another good example is [http://stackoverflow.com/questions/ask]. After you type in a question, the area immediately below the title (summary, in Trac) is populated with a list of questions that possibly match based on the text. This would fit into the existing Trac UI fairly easily. 11 Good implementations of checking new duplicate tickets are: 12 * [https://bugs.launchpad.net/ubuntu/+filebug Ubuntu LaunchPad]. See screenshots below. 13 * [http://stackoverflow.com/questions/ask Stackoverflow]. After you type in a question, the area immediately below the title (summary, in Trac) is populated with a list of questions that possibly match based on the text. This would fit into the existing Trac UI fairly easily. 10 14 11 == Display an overview, and two links "report bug", "ask question" == 15 == Display an overview, and two links "report bug", "ask question" 16 12 17 [[Image(01-bug-overview.png)]] 13 18 14 == Show frequently reported bugs, and allow enter title == 19 == Show frequently reported bugs, and allow enter title 20 15 21 [[Image(02-most-frequently-reported.png)]] 16 22 17 == Display possible duplicates, and allow enter bug, or notify security team == 23 == Display possible duplicates, and allow enter bug, or notify security team 24 18 25 [[Image(03-really-enter-bug.png)]] 19 26 27 == !MostFrequentDuplicatesPlugin 20 28 29 Here is an idea for a plugin that could be used for doing semi-automated duplicate checking. 30 It is a more automated version of what is described in the MostFrequentDuplicates page, by using the information collected there ''before'' new tickets get created. 21 31 22 ---- 23 = [Comments] = 24 Duplicates are not done by LP, by HUMANS. 25 26 == !MostFrequentDuplicatesPlugin == 27 28 Here's an idea for a plugin that could be used for doing semi-automated duplicate checking. 29 It's pushing the idea of the MostFrequentDuplicates page a step further, 30 by using the information collected there ''before'' new tickets get created. 31 32 We could use a bit more structure in that page, for associating patterns to tickets, e.g. 32 We could use a bit more structure in that page, for associating patterns to tickets. Examples: 33 33 34 34 Pattern:: HTMLParseError: bad end tag … … 40 40 Note:: This is a bug in the TH:GitPlugin for Trac on nonexistent paths, see TH:ticket:2671 41 41 42 Before ticket creation, the ticket description should be scanned for the available (multi-line) patterns and if a match is found, a validation warning should be returned (see [source:tags/trac-0.11/trac/ticket/api.py@#L127]). This will prevent ticket creation and show a warning which can display the duplicate ticket and the associated note. See also e.g.the [source:tags/trac-0.11/trac/wiki/interwiki.py InterWiki] module for hints about retrieving data from a Wiki page.42 Before ticket creation, the ticket description is scanned for the available (multi-line) patterns and if a match is found, a validation warning should be returned (see [source:tags/trac-0.11/trac/ticket/api.py@#L127]). This will prevent ticket creation and show a warning which can display the duplicate ticket and the associated note. See also the [source:tags/trac-0.11/trac/wiki/interwiki.py InterWiki] module for hints about retrieving data from a Wiki page.
