== Customizing email content for MS Outlook

MS Outlook normally presents plain text emails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of email template.

Replace the following second row in the template:
{{{
${ticket_props}
}}}

with this (requires Python 2.6 or later):
{{{
--------------------------------------------------------------------------
{% with
   pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
         [c.strip() for c in 
          ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
   sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone', 
          'Component', 'Severity', 'Resolution', 'Keywords'] %}\
${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
{% end %}\
--------------------------------------------------------------------------
}}}

The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook.

{{{#!div style="margin: 1em 1.75em; border:1px dotted"
{{{#!html
#42: testing<br />
--------------------------------------------------------------------------<br />
<table cellpadding=0>
<tr><td>Reporter:</td><td>jonas@example.com</td></tr>
<tr><td>Owner:</td><td>anonymous</td></tr>
<tr><td>Type:</td><td>defect</td></tr>
<tr><td>Status:</td><td>assigned</td></tr>
<tr><td>Priority:</td><td>lowest</td></tr>
<tr><td>Milestone:</td><td>0.9</td></tr>
<tr><td>Component:</td><td>report system</td></tr>
<tr><td>Severity:</td><td>major</td></tr>
<tr><td>Resolution:</td><td> </td></tr>
<tr><td>Keywords:</td><td> </td></tr>
</table>
--------------------------------------------------------------------------<br />
Changes:<br />
<br />
&nbsp;&nbsp;* component: &nbsp;changeset view =&gt; search system<br />
&nbsp;&nbsp;* priority: &nbsp;low =&gt; highest<br />
&nbsp;&nbsp;* owner: &nbsp;jonas =&gt; anonymous<br />
&nbsp;&nbsp;* cc: &nbsp;daniel@example.com =&gt;<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;daniel@example.com, jonas@example.com<br />
&nbsp;&nbsp;* status: &nbsp;new =&gt; assigned<br />
<br />
Comment:<br />
I'm interested too!<br />
<br />
--<br />
Ticket URL: &lt;http://example.com/trac/ticket/42&gt;<br />
My Project &lt;http://myproj.example.com/&gt;<br />
}}}
}}}

**Important**: Only those ticket fields that are listed in `sel` are part of the HTML email. If you have defined custom ticket fields which are to be part of the email, then they have to be added to `sel`. Example:
{{{
   sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
}}}

However, the solution is still a workaround to an automatically HTML-formatted email.