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Ticket #9007 (new defect)

Opened 2 years ago

Last modified 18 months ago

Ticket notification email 'empty' when only CC field changed

Reported by: kamil@… Owned by: eblot
Priority: normal Milestone: next-minor-0.12.x
Component: notification Version: 0.11.6
Severity: normal Keywords:
Cc: thijstriemstra
Release Notes:
API Changes:

Description

If only the CC field of a ticket is changed, a confusing notification is sent. For example:

#8132: Node image 2.10
---------------------------+------------------------------------------------
 Reporter:  kamil          |       Owner:  kamil     
     Type:  enhancement    |      Status:  new       
 Priority:  normal         |   Milestone:  Wishlist  
Component:  Sys - Cluster  |     Version:  N/A       
 Severity:  normal         |    Keywords:            
Blockedby:                 |    Blocking:  7136, 8130
Due_close:                 |  
---------------------------+------------------------------------------------

-- 
Ticket URL: <https://www.example.com/ticket/8132#comment:2>

There's no indication of what was changed in the ticket or why the notification was sent. Only once visiting the page for the ticket can you see the reason. eg:

Changed 33 minutes ago by ganesh 

cc luke, dimitri added; luke dimitri removed

Attachments

Change History

comment:1 Changed 2 years ago by cboos

  • Component changed from general to notification
  • Milestone set to next-minor-0.12.x
  • Owner set to eblot

Same goes for a summary change, I noticed.

comment:2 follow-up: Changed 2 years ago by cboos

As a side-note, the specific problem for CC: changes could be avoided altogether if changes to the CC: were not considered to be ticket changes (#9088).

comment:3 Changed 20 months ago by Thijs Triemstra <lists@…>

  • Cc lists@… added

comment:4 in reply to: ↑ 2 Changed 18 months ago by thijstriemstra

  • Cc thijstriemstra added; lists@… removed

Replying to cboos:

As a side-note, the specific problem for CC: changes could be avoided altogether if changes to the CC: were not considered to be ticket changes (#9088).

Is it worth fixing this ticket then, or ignore it and and go for #9088?

comment:5 Changed 18 months ago by rblank

As efforts to integrate the th:AnnouncerPlugin have stalled lately, I would say it's worth fixing.

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as new
as The resolution will be set. Next status will be 'closed'
to The owner will be changed from eblot. Next status will be 'new'
The owner will be changed from eblot to anonymous. Next status will be 'assigned'
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