Ticket #9007 (new defect)
Opened 2 years ago
Last modified 18 months ago
Ticket notification email 'empty' when only CC field changed
| Reported by: | kamil@… | Owned by: | eblot |
|---|---|---|---|
| Priority: | normal | Milestone: | next-minor-0.12.x |
| Component: | notification | Version: | 0.11.6 |
| Severity: | normal | Keywords: | |
| Cc: | thijstriemstra | ||
| Release Notes: | |||
| API Changes: | |||
Description
If only the CC field of a ticket is changed, a confusing notification is sent. For example:
#8132: Node image 2.10
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Reporter: kamil | Owner: kamil
Type: enhancement | Status: new
Priority: normal | Milestone: Wishlist
Component: Sys - Cluster | Version: N/A
Severity: normal | Keywords:
Blockedby: | Blocking: 7136, 8130
Due_close: |
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Ticket URL: <https://www.example.com/ticket/8132#comment:2>
There's no indication of what was changed in the ticket or why the notification was sent. Only once visiting the page for the ticket can you see the reason. eg:
Changed 33 minutes ago by ganesh cc luke, dimitri added; luke dimitri removed
Attachments
Change History
comment:1 Changed 2 years ago by cboos
- Component changed from general to notification
- Milestone set to next-minor-0.12.x
- Owner set to eblot
comment:2 follow-up: ↓ 4 Changed 2 years ago by cboos
As a side-note, the specific problem for CC: changes could be avoided altogether if changes to the CC: were not considered to be ticket changes (#9088).
comment:3 Changed 20 months ago by Thijs Triemstra <lists@…>
- Cc lists@… added
comment:4 in reply to: ↑ 2 Changed 18 months ago by thijstriemstra
- Cc thijstriemstra added; lists@… removed
comment:5 Changed 18 months ago by rblank
As efforts to integrate the th:AnnouncerPlugin have stalled lately, I would say it's worth fixing.



Same goes for a summary change, I noticed.