Edgewall Software

Opened 14 years ago

Last modified 9 years ago

#8966 closed enhancement

restrict_reporter option — at Version 5

Reported by: vincentb1981@… Owned by:
Priority: normal Milestone:
Component: ticket system Version:
Severity: normal Keywords: reporter field bitesized
Cc: felix.schwarz@…, walty8@… Branch:
Release Notes:
API Changes:
Internal Changes:

Description (last modified by Ryan J Ollos)

As for the owner (when restrict_owner = true), it would be nice to be able to select the value of the 'reporter' field from a dropdown list.

This option should come along with a permission setting allowing only a given set of users to report tickets on 'behalf' of other users.

Along the dropdown list, the free input field should remain (useful for anonymous/unregistered users).

Multiple reporters might be allowed, however this would be redundant with Cc. Literature: Existing dropdown list for 'Owner': TracTickets#Assign-toasDrop-DownList

Proposed fullname list (in addition to usernames): #3807

Proposed multiple owner feature: #918

Change History (5)

comment:1 by Remy Blank, 14 years ago

I'm not sure how useful this would be. Do you have a concrete use case?

comment:2 by vincentb1981@…, 14 years ago

We use it as an issue tracker for our sysadmin management: a user tells us, in the real life (she/he comes in the office or we meet the user in the corridor ;-), not trough Trac), she/he has an issue then I fill for her/him a Ticket.

The point is we'd like to associate the user as a reporter to this ticket. We don't have an easy way to guess the trac username of the user. Consequently, a dropdown list could be really helpful (for admins).

comment:3 by Christian Boos, 14 years ago

Keywords: reporter field added
Milestone: next-major-0.1X

Maybe an item for FieldRefactoring (somehow related to #4374 and #4549).

comment:4 by Felix Schwarz, 14 years ago

Cc: felix.schwarz@… added

comment:5 by Ryan J Ollos, 9 years ago

Description: modified (diff)
Keywords: bitesized added
Summary: reporter_restrict optionrestrict_reporter option
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