Edgewall Software

Ticket #6661 (closed enhancement: duplicate)

Opened 9 months ago

Last modified 8 months ago

ticket view should customize based on ticket type

Reported by: eoin.dunne@… Owned by: jonas
Priority: normal Milestone:
Component: ticket system Version:
Severity: normal Keywords:
Cc:

Description

I swear I entered this ticket before but I just spent 15 minutes searching and found nothing. So sorry if this is a duplicate...

What would be super useful is if the ticket form could change what fields are visible (particularily custom fields), based on the ticket type.

I wrote the TestCaseManagement? Plugin on Track hacks. One of the requirements is that the user add a ticket type called testcase, and for reporting purposes they should add a testcase result field.

however, this field (testcase result), doesn't make much sense when submitting a defect.

The extra custom fields clutter up the view.

maybe an extra attribute in the config file under the custom fields like

customFieldName.name.visible = (always or tickettype)

So if the custom field had a visible=always the field would always be visible for all ticket types. If visible=testcase(for example type is testcase) then the field would only be visible for that particular ticket type.

Attachments

Change History

Changed 9 months ago by eoin.dunne

oh I'm guessing this would require javascript to change the ticket form if the ticket type changed (or re-post to the server for an updated view).

Changed 9 months ago by nkantrowitz

  • status changed from new to closed
  • resolution set to worksforme

This is already implemented in the CondFields plugin.

Changed 9 months ago by cboos

  • status changed from closed to reopened
  • resolution worksforme deleted

Changed 9 months ago by cboos

  • status changed from reopened to closed
  • resolution set to duplicate

(fixing resolution)

Duplicate of #2464.

Changed 8 months ago by anonymous

  • milestone 0.11.1 deleted

Add/Change #6661 (ticket view should customize based on ticket type)

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