Edgewall Software

Ticket #5397 (new enhancement)

Opened 17 months ago

Last modified 13 months ago

ticket email URL not recognized by email clients

Reported by: andrixnet@… Owned by: eblot
Priority: normal Milestone: 0.13
Component: notification Version:
Severity: minor Keywords: review
Cc:

Description

I've posted this by mistake on the Pidgin page, not realizing it's another software entirely, not just their webpage.


Each time a message is posted, the bug tracking system sends an email to the people related to the bug. In the message body, an URL is included which points to the home page and another one which points to the page of the bug in question.

However, the message being plain text and the URL being enclosed by <> determines at least some email clients not to recognize that text as URL.

Here's an example

--
Ticket URL: <http://developer.pidgin.im/ticket/1428#comment:2>
Pidgin <http://pidgin.im>

Consequently, I have to select the text represented by the URL, paste it into a browser window's location bar and press ENTER, instead of a simple and single click.

In conclusion, this is placed in a plain text email as signiture, but enclosing the URL in < and > makes it unrecognizable for email clients when they prepare the message body for display. I think it would be preferable not to enclose the URL between < and > for this purpose.

Attachments

Change History

Changed 17 months ago by eblot

  • keywords review added
  • owner changed from jonas to eblot
  • component changed from ticket system to notification

Actually, the proper syntax is defined in RFC1738 and should be

Ticket URL: <URL:http://developer.pidgin.im/ticket/1428#comment:2>
Pidgin <URL:http://pidgin.im>

see also mail url style

Changed 13 months ago by sid

  • milestone set to 0.12

Would like to see this bug fixed, but shouldn't hold up 0.11. Putting into 0.12 for starters.

Add/Change #5397 (ticket email URL not recognized by email clients)

Author



Change Properties
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Action
as new
as The resolution will be set. Next status will be 'closed'
to The owner will change from eblot. Next status will be 'new'
The owner will change from eblot to anonymous. Next status will be 'assigned'
 
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