Edgewall Software

Ticket #4244 (closed enhancement: wontfix)

Opened 2 years ago

Last modified 6 months ago

Adding human resouces capability to ticket assignment

Reported by: carlos@… Owned by: athomas
Priority: normal Milestone:
Component: ticket system Version: none
Severity: normal Keywords: plugin HR workflow
Cc:

Description

It would be useful to have a soft checking on developers capabilities in the process of assigning a ticket.

For instance, let's say Joe Schmoe is good at SVN integration and Mr Smith has been working on the Wiki engine. I would like to associate keywords with developers (SVN to Joe and Wiki to Smith) so that I can do a quick check of their capabilities before assigning one of them a ticket.

A hard check (i.e. not allowing or bugging the user if developer X doesn't have keyword Y) is undesired and probably will make more trouble then help.

Attachments

Change History

Changed 2 years ago by eblot

This looks like a good candidate for a plugin, I don't think this could be part of the Trac core. See http://trac-hacks.org/#Request-a-Hack

-> wontfix ?

Changed 2 years ago by athomas

  • keywords workflow added
  • owner changed from jonas to athomas
  • milestone set to 0.11

Agreed that it shouldn't be part of core. This is a prime candidate for a WorkFlow plugin. Leave it open until WorkFlow is merged I reckon?

Changed 2 years ago by eblot

  • keywords plugin added; ticket assignment removed

Changed 6 months ago by ecarter

  • status changed from new to closed
  • resolution set to wontfix

Workflow has been merged; and this is a plugin candidate. Closing as wontfix.

Changed 6 months ago by cboos

  • milestone 0.11.1 deleted

Add/Change #4244 (Adding human resouces capability to ticket assignment)

Author



Change Properties
<Author field>
Action
as closed
Next status will be 'reopened'
to The owner will change from athomas. Next status will be 'closed'
 
Note: See TracTickets for help on using tickets.