Edgewall Software

Ticket #3329 (closed defect: worksforme)

Opened 2 years ago

Last modified 2 years ago

Space in component name doesn't work properly

Reported by: micah@… Owned by: jonas
Priority: normal Milestone:
Component: ticket system Version: devel
Severity: normal Keywords:
Cc:

Description

I created two components one called "Support" and one called "Extended Support", I set me as the contact person for those comp[onents and then started testing them out.

What I found was that tickets created in "Extended Support" had the owner set to UNKNOWN, rather than me.

Additionally, when I tried to create a ticket report so I could view all the "Extended Support" tickets, I found that my query had to be like this:

...
  WHERE status IN ('new', 'assigned', 'reopened') 
AND component = "Extended"

If I used "Extended Support" instead it would say that there were no tickets available in that component.

If I rename the component to just "Extended" the owner is automatically set to me properly, and the report is generated properly.

Attachments

Change History

Changed 2 years ago by micah@…

I should have noted that I am using the devel version checked out on 2006-06-26.

Changed 2 years ago by cboos

How did you create those components? If this was by using TracAdmin, didn't you forget to use double quotes? e.g.

trac-admin $TRAC_ENV component add "Extended Support" cboos

Changed 2 years ago by cboos

  • keywords feedback added

(this is a probably a worksforme, but I'm awaiting confirmation from the reporter)

Changed 2 years ago by cboos

  • keywords feedback removed
  • status changed from new to closed
  • resolution set to worksforme

Well, I suppose the clarification in comment:2 was enough.

Add/Change #3329 (Space in component name doesn't work properly)

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Next status will be 'reopened'
to The owner will change from jonas. Next status will be 'closed'
 
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