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Ticket #2814 (closed defect: fixed)

Opened 6 years ago

Last modified 5 years ago

Don't send out multiple emails to the same email address.

Reported by: nick.grimshaw@… Owned by: jonas
Priority: normal Milestone: 0.10
Component: ticket system Version: 0.9.3
Severity: normal Keywords: email notifications
Cc:
Release Notes:
API Changes:

Description

If a user appears as either reporter or assigned-to (assuming the relevant always_notify_* is turned on) and in the CC list for a given ticket, then they receive multiple notification emails.

One of them seems to be sent directly to that user alone, one sent to all of the users on the CC list. If it's relevant, we use our email addresses as user names.

Ideally, any given email address should receive at-most-one notification email.

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Change History

comment:1 Changed 6 years ago by eblot

  • Milestone set to 0.10
  • Resolution set to fixed
  • Status changed from new to closed

This issue should have been fixed in 0.10: duplicate email addresses are removed from the recipient list before the email is sent to the SMTP server.

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