Edgewall Software

Ticket #1233 (new defect)

Opened 3 years ago

Last modified 7 months ago

Descriptions of Components

Reported by: Matthew Harrison Owned by: cboos
Priority: normal Milestone: 0.12
Component: ticket system Version: 0.8
Severity: normal Keywords: tracobject
Cc:

Description

One annoying problem we have with our existing bug-tracking system is that users often don't know what component to select for a ticket. They often end up choosing an inappropriate one.

One could argue that better component names would minimise this, but I've often found users to be endlessly creative in their quest to misunderstand the (seemingly) obvious ;-) A nice feature of bugzilla is that the component selector label is a link to a page listing the components for the project, along with owner and description. (If you prefer the link could be a separate item, like a '?' icon.)

(Currently I'm conducting a trial of trac, and I quite like it!)

Attachments

Change History

Changed 3 years ago by cboos

  • owner changed from jonas to cboos
  • status changed from new to assigned

A component could be a specific Trac object. Clicking on a component would go to its page, which would contain a wiki description.

See other suggested use for a Component object in TracMultipleProjects/SingleEnvironment#UsingComponentobjects.

Changed 3 years ago by cmlenz

Components now have a "description" column in the table. It's not being used yet, but it will be in the future for this purpose.

Changed 3 years ago by cboos

  • status changed from assigned to new

(changing the status, as I've not actually started to work on that yet)

Changed 2 years ago by cboos

  • keywords object added

Changed 2 years ago by cboos

  • keywords tracobject added; object removed

Changed 18 months ago by cboos

  • milestone set to 1.0

Can be done in GenericTrac, as a second step, in order to validate the steps needed to create of a new kind of resource.

Changed 7 months ago by cboos

  • milestone changed from 1.0 to 0.12

#5860 closed as duplicate (was asking to actually make use of the component description that one can already set in the component admin panel).

Add/Change #1233 (Descriptions of Components)

Author



Change Properties
<Author field>
Action
as new
as The resolution will be set. Next status will be 'closed'
to The owner will change. Next status will be 'new'
The owner will change to anonymous. Next status will be 'assigned'
 
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