Unable to modify fields of existing tickets

[preen@…]

We're able to create tickets, may add comments, proceed with the ticket workflow and so on. The modify form for the ticket also works without error message. But the submitted changes, e.g. long description won't appear in the ticket view. Instead an empty comment is added and the ticket remains unchanged.

I haven't found anything on the net and playing with varous additional permission settings doesn't made any difference.

Any clues ?

[Ryan J Ollos]

Replying to preen@…:

But the submitted changes, e.g. long description won't appear in the ticket view. Instead an empty comment is added and the ticket remains unchanged.

Did you recently upgrade? If so, make sure to refresh the static resources. Also, please ​clear your browser cache.

[anonymous]

Replying to rjollos:

Replying to preen@…:

But the submitted changes, e.g. long description won't appear in the ticket view. Instead an empty comment is added and the ticket remains unchanged.

Did you recently upgrade? If so, make sure to refresh the static resources. Also, please ​clear your browser cache.

We upgraded from 0.12.x to 1.0.9 about 2-3 months ago and I updated the static resources (as described in the upgrade documentation).

Unfortunately we don't know if this problem also existed in 0.12. This installation serves approx. 30 production environments and the problem occurs across all environments, all browsers/clients and users.

[Ryan J Ollos]

Could you post a screen capture of the issue? I might be misunderstanding. Also, which plugins do you have installed?

[preen@…]

Replying to rjollos:

Could you post a screen capture of the issue? I might be misunderstanding. Also, which plugins do you have installed?

I just uploaded an attachment. It is the core part of the ticket view. A new and empty comment always appears when editing the description text. But the text never changes.

Trac           1.0.9
Agilo          1.3.14-PRO
Docutils       0.12
Genshi         0.7
mod_wsgi       3.3
Pygments       1.5
pysqlite       2.6.0
Python         2.7.3
RPC            1.1.2-r11439
setuptools     0.6c11
SQLite         3.6.22
Subversion     1.8.5
jQuery         1.7.2
jQuery UI      1.8.21
jQuery Timepicker 1.0.1

binary-agilo     1.3.14-PRO
graphviz         0.7.6dev-r11464
TracIncludeMacro 2.1-r11537
TracTags         0.7
TracTocMacro     11.0.0.311.0.0.3-py2.7.egg
TracXMLRPC       1.1.2-r11439

[Jun Omae]

PluginIssue (AgiloForScrum). See AgiloForScrum#BugsHelpandFeatureRequests.

[Christian Boos]

(unless, of course, the issue also happens with all plugins turned off; however I'm not sure if it's easily possible to turn all the Agilo parts "off" and revert to a bare Trac install for testing purpose)

[claudio.dicosmo@…]

@Omae: thank you for the CC

@preen: can you check if the issue happens with all the plugins turned off? If not, can you send us an email at support@… with the detailed info of your issue?

Thank you

[stefano.rago@…]

@Jun: thanks for the cc
@reporter: Agilo for Trac is not tested with Trac 1.0.9 yet. The latest officially supported version in 1.0.2, so you will have to consider downgrading if you don't want to wait for the new Agilo release

[preen@…]

Replying to stefano.rago@…:

@Jun: thanks for the cc
@reporter: Agilo for Trac is not tested with Trac 1.0.9 yet. The latest officially supported version in 1.0.2, so you will have to consider downgrading if you don't want to wait for the new Agilo release

I just tested it without the agilo parts. The remaining interface is somewhat weird, but I managed to get the ticket subsystem and it really worked! So it must be an bug within the agilo code.

I'll try to find out whether we can wait for the next agilo release.