Ability to unaccept tickets

[jdv@…]

It would be nice if accepted tickets could be "unaccepted".

Also, if an previously accepted ticket is assigned to a different user, the ticket system should no longer mark that ticket as accepted.

[David Catmull]

I second the motion.

[cboos]

You can do that by using the action reassign to: and clear that field.

(doing it now...)

[cboos]

The status reverted to new.

So I guess this ticket can be closed

(if what was initially requested was an explicit unaccepted status, I think that this should be done in a custom workflow, once that's supported, not in the default workflow)