Ticket #1199 (closed enhancement: worksforme)
Opened 7 years ago
Last modified 14 months ago
Ability to unaccept tickets
| Reported by: | jdv@… | Owned by: | |
|---|---|---|---|
| Priority: | normal | Milestone: | |
| Component: | ticket system | Version: | 0.11.7 |
| Severity: | normal | Keywords: | |
| Cc: | mmitar@… | ||
| Release Notes: | |||
| API Changes: | |||
Description
It would be nice if accepted tickets could be "unaccepted".
Also, if an previously accepted ticket is assigned to a different user, the ticket system should no longer mark that ticket as accepted.
Attachments
Change History
comment:1 Changed 7 years ago by David Catmull
comment:2 Changed 6 years ago by cboos
- Owner jonas deleted
You can do that by using the action reassign to: and clear that field.
(doing it now...)
comment:3 Changed 6 years ago by cboos
- Resolution set to worksforme
- Status changed from new to closed
The status reverted to new.
So I guess this ticket can be closed
(if what was initially requested was an explicit unaccepted status,
I think that this should be done in a custom workflow, once that's supported,
not in the default workflow)
comment:4 Changed 14 months ago by Mitar
- Cc mmitar@… added
- Resolution worksforme deleted
- Status changed from closed to reopened
- Version changed from 0.7.1 to 0.11.7
Does not work if restrict_owner is set to true. You cannot clear the field in that case.
comment:5 Changed 14 months ago by rblank
- Resolution set to worksforme
- Status changed from reopened to closed
Please don't reoppen 5-year old tickets, and open a new one instead. In this case, I'm not sure it's warranted, as this can be achieved easily with a custom workflow. So "worksforme" is definitely appropriate.
I second the motion.