Ticket #1030 (closed defect: worksforme)
Opened 7 years ago
Last modified 6 years ago
smtp_always_cc do not work
| Reported by: | achim@… | Owned by: | jonas |
|---|---|---|---|
| Priority: | high | Milestone: | |
| Component: | ticket system | Version: | 0.8.1 |
| Severity: | critical | Keywords: | notification |
| Cc: | peter@…, m.kooijman@… | ||
| Release Notes: | |||
| API Changes: | |||
Description
smtp_always_cc do not work with inividual mails or mailing lists. it is only possible to send mails if i use the Cc: input for a new ticket. the mails from smtp_always_cc gets always ignored.
achim
Attachments
Change History
comment:1 Changed 7 years ago by achim@…
- Resolution set to fixed
- Status changed from new to closed
comment:2 Changed 7 years ago by peter@…
- Milestone changed from 0.8.1 to 0.8.2
- Resolution fixed deleted
- Status changed from closed to reopened
- Version changed from 0.8 to 0.8.1
Just set everything up, and I'm seeing this here as well.
To confirm:
The email address in smtp_always_cc (known good) never receives any email.
If you then place that address in the CC: field, email is sent properly.
Trac 0.8.1, Fedora Core 3, Python 2.3.4.
This is a big issue - without email notification, a bug tracking system looses a lot of value.
comment:3 Changed 7 years ago by aashley@…
When first setting up our trac installations I encountered this problem but it was always traceable back to a cached trac.ini file. Restarting the web server would always fix it.
comment:4 Changed 7 years ago by peter@…
- Cc peter@… added
Bouncing the webserver didn't do it. smtp_always_cc is still not working.
Note: Even though I entered my email address when posting the bug, I never received anything about my initial post, or any of the responses to it. Shouldn't that be enabled here?
Hardcoding my address in the CC field so I get further responses.
comment:5 Changed 7 years ago by mgood
Can you attach your trac.ini file here? I have several projects running on 0.8.1 with smtp_always_cc on, so I do know that it generally works.
comment:6 Changed 7 years ago by peter@…
Added the trac.ini. For the record, I just re-started apache again, and it still isn't sending mail.
Additionally, explicitely adding the email address in smtp_always_cc to the Cc: field does work - so it's not a general mail issue.
comment:7 Changed 7 years ago by cmlenz
- Milestone 0.8.2 deleted
As this feature does seem to work for many other users, and I don't know where the problem might be, this ticket should not block the release of 0.8.2.
comment:8 Changed 7 years ago by Matthijs Kooijman <m.kooijman@…>
- Cc m.kooijman@… added
I've been struggeling with email notification for a while too, but it works now (even with correct formatting ;-)
Anyway, could you try to enable logging by putting
log_type = file
in your trac.ini? It should then log stuff to the file trac.log in your trac environment directory. I presume an exception will be reported there, if for whatever reason the mail could not be sent.
comment:9 Changed 6 years ago by cmlenz
- Keywords notification added
- Resolution set to worksforme
- Status changed from reopened to closed
Unable to reproduce. At the very least, we need the DEBUG log output.
It works for me now. May be it was a temporary problem…