Edgewall Software

Opened 10 years ago

Closed 9 years ago

Last modified 8 years ago

#1030 closed defect (worksforme)

smtp_always_cc do not work

Reported by: achim@… Owned by: jonas
Priority: high Milestone:
Component: ticket system Version: 0.8.1
Severity: critical Keywords: notification
Cc: peter@…, m.kooijman@…
Release Notes:
API Changes:


smtp_always_cc do not work with inividual mails or mailing lists. it is only possible to send mails if i use the Cc: input for a new ticket. the mails from smtp_always_cc gets always ignored.


Attachments (1)

trac.ini (984 bytes) - added by peter@… 9 years ago.
trac.ini with non-working smtp_always_cc

Download all attachments as: .zip

Change History (10)

comment:1 Changed 10 years ago by achim@…

  • Resolution set to fixed
  • Status changed from new to closed

It works for me now. May be it was a temporary problem…

comment:2 Changed 9 years ago by peter@…

  • Milestone changed from 0.8.1 to 0.8.2
  • Resolution fixed deleted
  • Status changed from closed to reopened
  • Version changed from 0.8 to 0.8.1

Just set everything up, and I'm seeing this here as well.

To confirm:

The email address in smtp_always_cc (known good) never receives any email.

If you then place that address in the CC: field, email is sent properly.

Trac 0.8.1, Fedora Core 3, Python 2.3.4.

This is a big issue - without email notification, a bug tracking system looses a lot of value.

comment:3 Changed 9 years ago by aashley@…

When first setting up our trac installations I encountered this problem but it was always traceable back to a cached trac.ini file. Restarting the web server would always fix it.

comment:4 Changed 9 years ago by peter@…

  • Cc peter@… added

Bouncing the webserver didn't do it. smtp_always_cc is still not working.

Note: Even though I entered my email address when posting the bug, I never received anything about my initial post, or any of the responses to it. Shouldn't that be enabled here?

Hardcoding my address in the CC field so I get further responses.

comment:5 Changed 9 years ago by mgood

Can you attach your trac.ini file here? I have several projects running on 0.8.1 with smtp_always_cc on, so I do know that it generally works.

Changed 9 years ago by peter@…

trac.ini with non-working smtp_always_cc

comment:6 Changed 9 years ago by peter@…

Added the trac.ini. For the record, I just re-started apache again, and it still isn't sending mail.

Additionally, explicitely adding the email address in smtp_always_cc to the Cc: field does work - so it's not a general mail issue.

comment:7 Changed 9 years ago by cmlenz

  • Milestone 0.8.2 deleted

As this feature does seem to work for many other users, and I don't know where the problem might be, this ticket should not block the release of 0.8.2.

comment:8 Changed 9 years ago by Matthijs Kooijman <m.kooijman@…>

  • Cc m.kooijman@… added

I've been struggeling with email notification for a while too, but it works now (even with correct formatting ;-)

Anyway, could you try to enable logging by putting

log_type = file

in your trac.ini? It should then log stuff to the file trac.log in your trac environment directory. I presume an exception will be reported there, if for whatever reason the mail could not be sent.

comment:9 Changed 9 years ago by cmlenz

  • Keywords notification added
  • Resolution set to worksforme
  • Status changed from reopened to closed

Unable to reproduce. At the very least, we need the DEBUG log output.

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